Privacy Policy (Australia)

Last updated: 05/12/2025

Summary

We collect only what we need to respond to enquiries, process orders, provide services, and meet legal obligations.
We do not store full credit card details; payments are handled by WooPayments/Stripe, PayPal, or Stripe for CRM-assisted transactions.
You may request access to, correction of, or deletion of your personal information (when permitted by law).
We keep engineering and compliance documentation for the life of the installation (AS 4084:2023 requirement).
Contact: admin@ssostorage.com.au or (02) 6299 3942.

Jardem Pty Limited (ABN 41 106 570 834) trading as SSO Handling & Storage provides storage and handling products, engineering documentation, warehouse solutions, installations, and compliance services across Australia.
Contact: admin@ssostorage.com.au | (02) 6299 3942 | U3 205 Gilmore Rd, Queanbeyan NSW 2620.

Applies to https://ssostorage.com.au, our online store, offline sales, installations, service activities, quote/enquiry processes, and compliance inspections/documentation.
By using our website, submitting an enquiry, or purchasing from us, you agree to this policy.

Identity and contact: name, company, job role, email, phone, billing and shipping addresses.
Orders, projects, services: products purchased, delivery preferences, installation details, project notes, engineering drawings, and racking documentation required for AS 4084:2023 compliance (retained for the life of the installation).
Account and communications: account logins, quotes, enquiries, support conversations, communication preferences.
Payment: payment method details and transaction references (we do not store credit card numbers or CVV codes).
Technical/website: device details, browser type, IP address, pages viewed, cookie and analytics information (see Cookie Policy).
Marketing (opt-in): name, email, engagement metrics (opens, clicks).

Directly from you when you browse, submit an enquiry, place an order, create an account, or contact support.
Automatically through our website (cookies, analytics, e-commerce tracking).
Via authorised third parties such as logistics providers or payment processors.

Respond to enquiries and provide quotes.
Process orders, installations, and services; prepare engineering and compliance documents.
Manage returns, warranties, support, and account history.
Process payments and invoices (including card surcharges where lawful and disclosed before payment).
Improve website performance and customer experience.
Send marketing communications when you have opted in.
Meet legal, taxation, and safety obligations.
Detect and prevent fraud or security incidents.

Payments are processed securely via WooPayments/Stripe, PayPal, or Stripe for CRM-assisted payments (Tall Emu stores customer details, not card data).
We do not store your credit card details.
Card surcharges may apply and will always be disclosed before you pay.

We may share personal information with hosting/CDN providers, e-commerce and CRM systems, payment processors, logistics and delivery partners, IT/security service providers, analytics and marketing tools (for opted-in marketing only), and professional advisers (accounting, legal, audit).
We may also disclose information to comply with legal or regulatory requirements, court orders, or to address safety, fraud, or security needs.
We do not sell personal information.

Some service providers may process personal information in regions such as the USA, EU/EEA, UK, or other international data centres used by cloud providers.
We take reasonable steps to ensure overseas recipients comply with the Privacy Act and the APPs.

We use cookies and similar technologies for essential website functions (including checkout), analytics, performance improvements, and marketing where consented.
You may manage preferences through your browser or via our Cookie Policy settings. Turning off essential cookies may limit functionality.

We use TLS encryption, access controls, secure hosting infrastructure, platform patching/updates, logging/monitoring, and least-privilege access.
Only authorised staff and service providers may access personal information when required for their role.

Tax and financial records: minimum 7 years.
AS 4084:2023 engineering and installation documentation: retained for the life of the installation.
Marketing data: retained until you opt out.
Account and service data: retained while reasonably required.
When information is no longer required, we delete or de-identify it where lawful.

You may request access to, correction of, or deletion of your personal information where allowed by law; you may request a copy in a portable format.
To make a request, contact admin@ssostorage.com.au or (02) 6299 3942. We may need to verify your identity.
If you are dissatisfied with our response, contact the OAIC at www.oaic.gov.au or 1300 363 992.

Our products and services are intended for adult and business customers. We do not knowingly collect data from children.

We may update this Privacy Policy to reflect changes in our practices or legal requirements. The latest version will always appear on our website with the updated date.

Jardem Pty Limited t/as SSO Handling & Storage, U3 205 Gilmore Rd, Queanbeyan NSW 2620.
Email: admin@ssostorage.com.au | Phone: (02) 6299 3942.
Privacy Contact Person: Sean Holden